Winsource Solutions Inc.’s assiduous efforts to become one of the Philippines’ most renowned and premier business process outsourcing (BPO) company have found fulfillment with the awarding of a certification to Winsource as the first BPO company in the country to receive an ISO 9001:2008 from the ABS Quality Evaluations, Inc.

The company is a subsidiary of  Winace Holdings Philippines, Inc., owned by businessman Teodorico T. Haresco, Jr.

The said certification gave a gold stamp to the Quality Management System (QMS) implemented in Winsource. The awarding of the certification will be held either on the third or fourth week of January 2010 in Singapore.


“This is something to be proud of. Winsource is the first BPO company in the country to be recognized with the 2008 version. Other BPOs are ISO accredited but with the 2001 version,” Dr. Patrick Azanza, President and CEO of Winsource Solutions, said in an interview.


He said that the certification “has opened a lot of opportunities for the company.” Because of this, Winsource can already apply for projects which require ISO certification. He also said that this is a breakthrough for Winsource because they can now accommodate clients looking for companies which are ISO-accredited.


Dr. Azanza initiated the ISO certification as soon as he took over the post in July 2009. The actual certification process, which has two stages, the preparatory evaluation and the auditing of records, started in November and took the company two months to complete the process.


He also formed an ISO committee, where he was the Quality Executive Officer, who was responsible for the successful conduct of the Stages of the ISO certification process. Some members of the committee were Quality Management Representative Mr. William Sai, Quality Manager Ms. Christina Triumfo, and Internal Lead Auditor Mr. Alvin Balleber. The committee was also in charge of the performance of corrective action of noted non-conformance by the ABS Quality Evaluations Asia-Pacific Regional Manager Mr. James Chan and ISO Audit Team led by Mr. Rey Napay.


Since the company has been recognized with the ISO 9001:2008, it has passed the four elements, management responsibility, resource management, product realization, and measurement, analysis and improvement; and it is expected to showcase greater efficiency and less waste, consistent control of major business process, regulation of successful working practices, and risk management, among others.


“The certification has actually been favored to us since last December. But since it will be coming from Houston where ABS is based, we will have to wait for the awarding to be held within January 2010,” Dr. Azanza added.


This ISO Certification is part of Mr. Haresco’s plan for excellence in all the companies under the Winace Holdings Philippines, Inc. This certification will surely showcase world-class excellence when it comes to business processing and customer service not only in the country, but in the whole world.